Terms of Service and FAQs

(Shipping, Returns, Refunds and More)

Shipping Destinations

Great Britain Shipping

Shipping to GB will be done via Royal Mail’s 48 hour tracked service.

Once dispatched, you should receive a tracking code via email to monitor your delivery.

EU and Northern Ireland Shipping

I’m currently working hard on sorting out EU shipping!

I’m not currently shipping to Northern Ireland due to the EU’s GPSR rules, which require a representative based in the EU. I’m working to sort this out.

For me this means finding an authorized representative based in the EU (for GPSR) and also sorting out a system to handle the various taxes. There is a chance it will be too costly for me, but hopefully it shouldn’t be an issue for me, as I sell a small range of products. I would love to sell to the EU, so this is a big priority for me :).

US Shipping

USA shipping is open again! I’m using the new PDDP service offered by Royal Mail. This means that the new taxes will be included in the shipping cost at checkout- so there won’t be any nasty surprises.

Royal mail quotes 6-7 business days. I aim to dispatch within 1-2 business days of your purchase. Overall, shipping normally take 7-12 days total, but please allow 1-4 weeks in the event there are postal delays. Don’t hesitate to contact me if it’s taking longer.

Other International Countries

International shipping is open!

I’ve added a few countries manually. If you can’t see your location on there, please contact me, as I may be able to add it as an option.

Parcels are sent via Royal Mail. Royal mail says that it will take 6-7 business days to arrive. I estimate this will take 7-12 days on average. However, please allow 1-4 weeks.

Once dispatched, you should receive a tracking code via email to monitor your delivery.

Shipping FAQS

How fast do I ship?

I aim to ship all my parcels within 1-2 business days of your purchase. So if you purchased on Saturday, I will try to post on Monday. I aim for the first day, but sometimes this can run into the second day, as I’m one-person packaging all the orders! :)

Refer to the section above for location specific estimated shipping time-frames.

My Item Hasn’t Arrived Yet?

If your item hasn’t arrived yet in the time I outlined above, please send me an email! I want all my creations to safely find their way to their new homes.

Import Duty Fees

For international orders (excluding USA), import duties and fees may be applicable once your order arrives in your country. Please check your local government’s legislation. I don’t receive any of these fees and they are paid directly to your government. I’m not responsible for these fees.

For USA orders, the shipping cost at checkout includes the necessary tax, so you don’t have to worry about any extra fees after checkout from my website. If you have any issues with this service, please contact me, and I’ll do my best to help you.

What Do I Do If My Item Arrives Broken?

I haven’t had this happen yet, but please contact me through email! I want to avoid my products breaking in transit at all costs. Learning about this will help me refund you and prevent this from happening again!

Returns

I offer 14 days for free returns and full refunds if an item is faulty, not as described or does not do what it’s supposed to.

I also offer a full refund to customers if you’ve told me within 14 days of receiving your goods that you want to cancel. You do not have to provide a reason for the refund. You have another 14 days to return the goods once you’ve told me.

I will refund you within 14 days of receiving the goods back.

I do not offer refunds for faults that are listed in the item’s description. This is relevant for items sold as ‘seconds’ for a discount. Please pay attention to the item listings. I also use a ‘crackle glaze’ in some pieces, meaning that cracks form on the glaze. This will be described in the item’s listing. Crackle glazes are meant to crack and look like fractured ice in my pieces. However this crackle glaze won’t detach/break from the jar with normal use, as described in the product labelling and description.

Correcting or Cancelling an Order

In the event you want to correct or cancel an order, please send me an email! I will try my best to help you.

Product Directions for Use and Warnings.

My products are collector’s items intended for adults.

WARNING!

My products are not toys. They’re not suitable for use by children 14 or under.

Decorative purposes only- unless I state otherwise in the product’s description.

My products are not suitable for cooking, storing food, hot liquids or drinks- unless I state otherwise in the product’s description.

Please retain the labelling packaging for future reference.

Not dishwasher or microwave safe unless I state otherwise in the product’s description.

My product are stoneware ceramics. They may contain small pieces (choking hazard) and sharp edges if broken.

Imperfections

Please also note that due to the individual handmade nature of my items, there will be small variations in colour and size/shape. This can be due to small deviations in the kiln firings and making process. This is not a negative thing however, as it makes each item individual, adding to the charm and character.

Future Products

I’m working on lots of new product ideas at the minute. This will include some more affordable options and also some more extravagant ones!

Custom Requests

If you have a custom request that isn’t listed in my store, please send me an email. I will not be able to accommodate all requests at the minute, but it’s worth discussing. Please bear in mind custom requests may be more expensive. We can discuss this over email.

Download this page as a pdf here.

This pdf is currently only available in English.